TimelessTime: A Quality Firm

On 3rd March 2011, TimelessTime Ltd achieved certification to the international quality standard ISO9001:2008. The certification was confirmed by SGS and authorised through UKAS, the UK Accreditation Service. But just what does this mean to TimelessTime’s customers? Just what benefits can they expect?

ISO9001 is the international quality standard. A firm meeting the ISO9001 standard has had its quality management system audited and its system has been confirmed as both adequate and compliant with the standard. But what’s a system and why does it matter anyway? How does a certified quality management system matter to a consulting firm like TimelessTime?

Systems in firms describe the series of processes that staff follow in their normal activities. Systems ensure that ordinary activities follow best practice and give opportunity for the firm to complete all work in a quality fashion. But systems don’t mean that staff operate as automatons. They mean that innovation and creativity can be channelled to where they can best benefit the customer. Systems also mean that activities can be measured against client requirements – one of the fundamentals of quality in consulting.   One of the key aspects of quality is performance measurement and quality firms use their systems to be able to prove compliance with client need.

ISO9001 requires a firm to have a system. It requires that the system is being applied and that the firm assesses the benefits its customers are realising. Consulting requires determination of client needs and the development of consulting methods to then solve client problems. Systems allow assessment of the effectiveness of these methods. They also ensure that the consultant solves the real problem and offers the very best solution. Put simply, proven systems ensure that consultants like TimelessTime excel.

So what does it mean practically? A key part of the system requires that TimelessTime develops a method statement for every job and a statement of work to ensure that every client requirement is met. Methods and statements of work are audited and assessed for adequacy. ISO9001 therefore means that TimelessTime’s clients get the very best service and the very best problem solution – a quality result every time.

Contact TimelessTime today to discuss further how it’s ISO9001:2008 certified systems benefit clients like you.