Tag Archives: knowledge management
Moving Mountains: re-skilling the firm Part II
A previous post on the subject of staff development discussed how to establish through gap analysis the competences that need improvement in the firm. This post disuses how the SME principal might go about bridging these gaps with planned development activity. It also discusses the levels of success that one might hope for in making large-scale staff development change – just how big a mountain can one move?
Moving mountains: re-skilling the firm Part I
What does a firm do when the principal realises that the market has changed and his firm is not now best placed to meet the customer’s needs? What does a firm do to sustain competitive advantage through its people when those people as a whole are not up to par?
These are issues that face many firms today. Many were oriented and organised to meet the needs of an old paradigm, an old market state that was more tolerant of shortcomings and less fast-moving. In many segments, customers demand more service, higher reliability and more immediate response. It prompts some principals to lament that their people are no longer up there with the best. But what does a principal do?
